Privacy Policy

This Privacy Policy describes how Lighthouse Creative Agency collects, uses, and discloses information that we obtain about visitors to our websites and the services available through our sites. We are committed to protecting your privacy and ensuring you have a positive experience on our website and when using our services. This policy applies to all information collected through our website and any related services, sales, marketing, or events.

At Lighthouse Creative Agency, we understand the importance of your personal data and are dedicated to processing it responsibly and in compliance with applicable data protection laws. This document aims to clearly explain our data practices, so you are fully informed about how your information is handled.

Information We Collect

We collect various types of information to provide and improve our services, communicate with you, and enhance your overall experience. This data can be broadly categorized into information you provide directly and information collected automatically.

Information You Provide to Us:

We collect information that you provide directly to us when you interact with our website or services. This typically occurs when you actively engage with our platform, such as requesting a demo, contacting our support team, subscribing to our newsletter, or utilizing specific features of our services. The types of personal information we may collect include, but are not limited to:

Your full name, allowing us to address you personally.
Your email address, which we use for communication, sending updates, and marketing materials.
Your phone number, for direct communication regarding your inquiries or service requests.
The name of your company, to understand your professional context and tailor our solutions.
Your job title, helping us to identify your role and specific needs within your organization.
Any other information you choose to provide through forms, surveys, or direct communication, which may include details about your business needs, preferences, or feedback.

This information is essential for us to understand your requirements, provide effective support, and deliver personalized services. We only request information that is relevant and necessary for these purposes.

Information Collected Automatically:

In addition to the information you voluntarily provide, we also automatically collect certain data about your use of our website and services. This data helps us to analyze website traffic, understand user behavior, and improve the functionality and performance of our platform. This information is gathered using cookies and other tracking technologies. Automatically collected data may include:

Your IP address, which helps us to understand your general geographic location and prevent fraudulent activities.
Your browser type (e.g., Chrome, Firefox, Safari), allowing us to optimize our website for different browsers.
Your operating system (e.g., Windows, macOS, Android), for ensuring compatibility and a smooth user experience.
Referring URLs, indicating how you arrived at our website.
Pages viewed, to understand popular content and user navigation patterns.
Dates and times of visits, helping us to analyze usage trends.
The duration of your visit to specific pages, providing insights into user engagement.
Device information, such as device type and screen resolution, for responsive design optimization.

This automatic collection of data is crucial for maintaining the security of our website, diagnosing technical issues, and continuously improving the user experience without directly identifying you.

Digital data flowing between devices, representing information collection

How We Use Your Information

The information we collect from you is utilized for various purposes, all aimed at delivering high-quality services, effective communication, and continuous improvement of our offerings. We process your data based on legitimate business interests, contractual necessity, and where applicable, your consent.

To provide, maintain, and improve our services: This includes using your information to operate our website, ensure its functionality, and deliver the core services you request. We also use data to identify areas for improvement, develop new features, and enhance the overall performance and reliability of our platform.
To communicate with you, respond to your inquiries, and send you product updates and marketing communications: We use your contact details to respond to your questions, provide customer support, and keep you informed about important service-related announcements. With your consent, we may also send you newsletters, promotional offers, and updates about new products or features that we believe may be of interest to you. You always have the option to opt-out of marketing communications.
To analyze and understand how you use our services to enhance user experience: By analyzing usage patterns and trends, we gain insights into how our users interact with our website and services. This helps us to optimize navigation, content, and features, ensuring a more intuitive and satisfying experience for all users.
To comply with legal obligations and protect our rights: We may use your information to fulfill our legal responsibilities, such as responding to lawful requests from public authorities or complying with tax regulations. Additionally, we may process data to protect our legal rights, enforce our terms of service, prevent fraud, and safeguard the security of our systems and users.
For internal research and development: We may use aggregated and anonymized data for internal research, statistical analysis, and product development purposes. This helps us to innovate and create better solutions for our clients without identifying individual users.

We are committed to using your information responsibly and only for the purposes for which it was collected or for compatible purposes as permitted by law.

How We Share Your Information

Lighthouse Creative Agency values your privacy and is committed to protecting your personal information. We want to assure you that we do not sell or rent your personal information to third parties for their independent marketing purposes. Your data is treated with the utmost confidentiality.

However, there are specific circumstances under which we may share your information, always under strict conditions and for legitimate purposes:

With trusted third-party service providers: We may engage third-party companies and individuals to perform services on our behalf, such as website hosting, data analysis, payment processing, customer service, email delivery, and marketing assistance. These service providers are granted access to your personal information only to the extent necessary to perform their functions and are contractually obligated to maintain the confidentiality and security of your data, adhering to data protection laws.
For legal reasons or to prevent harm: We may disclose your information if required to do so by law, in response to valid legal requests (e.g., court orders, subpoenas), or to comply with governmental regulations. We may also disclose information when we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation in which we are involved.
In the event of a business transfer: If Lighthouse Creative Agency is involved in a merger, acquisition, asset sale, or other business transaction, your information may be transferred as part of that transaction. In such cases, we will ensure that the recipient agrees to respect your personal information in a manner consistent with this Privacy Policy.
With your consent: In situations not covered by the above, we may share your information with third parties when we have obtained your explicit consent to do so.

We strive to minimize the sharing of your personal data and ensure that any sharing is conducted in a secure and compliant manner, always prioritizing the protection of your privacy.

Abstract network showing secure data transfer between interconnected nodes with a lock icon

Your Choices and Rights

At Lighthouse Creative Agency, we believe you should have control over your personal information. This section outlines your rights regarding the data we hold about you and how you can exercise them.

Right to Access: You have the right to request a copy of the personal information we hold about you. This allows you to verify the accuracy of your data and ensure it is being processed lawfully.
Right to Rectification: If you believe that any personal information we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it.
Right to Erasure (Right to be Forgotten): Under certain circumstances, you have the right to request the deletion of your personal data. This applies, for example, when the data is no longer necessary for the purposes for which it was collected, or when you withdraw your consent and there is no other legal ground for processing.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions, such as when you contest the accuracy of the data or object to the processing.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller, where technically feasible.
Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or when the processing is based on legitimate interests, provided there are no compelling legitimate grounds for the processing that override your interests.
Right to Withdraw Consent: If we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

You may also opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions provided in our emails. We endeavor to process all such requests promptly.

To exercise any of these rights, or if you have any questions or concerns about your data, please contact us at info@example.com. We will respond to your request in accordance with applicable data protection laws.

Contact Us

If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise any of your data protection rights, please do not hesitate to contact Lighthouse Creative Agency. Our team is dedicated to addressing your concerns and providing clarity on how we handle your personal information.

You can reach us through the following channels:

Email: For general inquiries or privacy-related concerns, please email us at info@example.com. We aim to respond to all email inquiries within a reasonable timeframe.
Address: You can also send us written correspondence to our physical address:
Lighthouse Creative Agency
15 W 44th St, New York, NY 10036, USA
Phone: If you prefer to speak with us directly, please call us at +1 (212) 840-0080 during our business hours: Mon-Fri: 9:00-18:00, Sat: 10:00-16:00.

We are committed to resolving any complaints about our collection or use of your personal data. If you feel that we have not addressed your privacy concerns adequately, please let us know, and we will work to find a satisfactory resolution.